Frequently Asked Questions
Pick up & Delivery
Pick Up: Free pick-up is available by appointment in New Westminster.
Core Delivery (Vancouver, Burnaby, Richmond, New Westminster, Coquitlam, Delta, Surrey):
$15 flat rate • FREE delivery on orders $75+
Extended Delivery (Port Moody, Port Coquitlam, Langley, North and West Vancouver):
$35 flat rate ($100 min order) • FREE delivery on orders $150+
Anywhere farther, please contact us directly prior to ordering. We care deeply about the quality of our work, which is why all orders are carefully arranged for transportation in order to arrive in flawless condition.
Payment Options
Full payment is required to confirm and schedule your order. We accept major Credit Cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, and Interac e-Transfer.
Are the flowers real?
We use quality artificial silk flowers and preserved florals designed for long-lasting beauty. Fresh floral arrangements can also be custom-designed upon request for an additional fee.
How long do the balloons last?
Our sealed balloon arrangements typically stay inflated for at least 1 month. With proper indoor care away from direct sunlight and sharp temperature swings, they often last over 3 months with minimal shrinkage.
When should I order?
We recommend placing orders at least 1 week in advance, especially for custom lettering or bespoke flower requests. A strict minimum of 2-3 business days is required so we can assemble your arrangement and verify there are no leaks prior to the event.
Have additional inquiries?
We are here to help. Reach out with your custom design ideas or event details.